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Trilingual Customer Success - Team Leader

If you believe that education can transform people's lives and the world we live in and that online learning is the solution to bring quality content to thousands of people worldwide, we really want to share these ideas with you.
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We are an EdTech from Curitiba/Brazil that seeks to democratize language teaching in our country and worldwide. We are growing more and more and one of the focuses of our work will be to expand our customer success team to Latin America. For this reason, we are looking for a Trilingual Customer Success - Team Leader that will help and delight our students, guaranteeing their satisfaction and development in the language courses they take.
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If you love customer success, sales, and education, want to challenge yourself professionally, and look for a way to impact the world while working, this position is for you!

Envie agora seu CV!

O que estamos procurando?

Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset to thrive within an innovative environment;
Have outstanding communication and interpersonal skills, including developing relationships, negotiating, and building influence;
Excellent verbal and written communication;
Take pleasure in serving the customer and exceed expectations in each new contact.

O que você vai fazer?

Get in touch with students who arrive through the actions of the Marketing team;
Negotiate and close sales 100% remotely (phone, email, WhatsApp, and video conference);
Develop and perform presentations of the courses for new clients, solving their doubts about the product and platform;
Promote the relationship with new students and deliver the platform onboarding (platform understanding);
Respond in a timely manner to the demands and doubts of students;
Develop and apply customer engagement strategies;
Periodically monitor and analyze performance indicators and metrics of both sales and customer success;
Lead and train the team on new platforms or processes whenever necessary; Improve the team’s processes and actions;
Monitoring of students' accesses and develop periodic reports about students' satisfaction with the course.

O que estamos procurando?

Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset to thrive within an innovative environment;
Have outstanding communication and interpersonal skills, including developing relationships, negotiating, and building influence;
Excellent verbal and written communication;
Take pleasure in serving the customer and exceed expectations in each new contact.