1
Vagas!

Estratégia

 /

Trilingual Customer Success - Team Leader

Envie seu CV agora!

If you believe that education can transform people's lives and the world we live in and that online learning is the solution to bring quality content to thousands of people worldwide, we really want to share these ideas with you.

We are an EdTech from Curitiba/Brazil that seeks to democratize language teaching in our country and worldwide. We are growing more and more and one of the focuses of our work will be to expand our customer success team to Latin America. For this reason, we are looking for a Trilingual Customer Success - Team Leader that will help and delight our students, guaranteeing their satisfaction and development in the language courses they take.

If you love customer success, sales, and education, want to challenge yourself professionally, and look for a way to impact the world while working, this position is for you!

Envie agora seu CV!

O que estamos procurando?

  • Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset to thrive within an innovative environment;
  • Have outstanding communication and interpersonal skills, including developing relationships, negotiating, and building influence;
  • Excellent verbal and written communication;
  • Take pleasure in serving the customer and exceed expectations in each new contact.

O que você vai fazer?

  • Get in touch with students who arrive through the actions of the Marketing team;
  • Negotiate and close sales 100% remotely (phone, email, WhatsApp, and video conference);
  • Develop and perform presentations of the courses for new clients, solving their doubts about the product and platform;
  • Promote the relationship with new students and deliver the platform onboarding (platform understanding);
  • Respond in a timely manner to the demands and doubts of students;
  • Develop and apply customer engagement strategies;
  • Periodically monitor and analyze performance indicators and metrics of both sales and customer success;
  • Lead and train the team on new platforms or processes whenever necessary; Improve the team’s processes and actions;
  • Monitoring of students' accesses and develop periodic reports about students' satisfaction with the course.

O que estamos procurando?

  • Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset to thrive within an innovative environment;
  • Have outstanding communication and interpersonal skills, including developing relationships, negotiating, and building influence;
  • Excellent verbal and written communication;
  • Take pleasure in serving the customer and exceed expectations in each new contact.

Requisitos

Requisitos

  • Complete higher education course or college degree will be a plus;
  • Experience with customer success or sales is required;
  • Experience with online customer success will be a plus;
  • Fluent English and Spanish are mandatory;
  • Advanced Portuguese is mandatory.

Vamos
trabalhar

juntos?
Envie seu CV!

Obrigado pelo seu interesse! Basta preencher os campos ao lado e logo entraremos em contato!

Vamos
trabalhar

juntos?
Envie seu CV!

Obrigado pelo seu interesse! Basta preencher os campos ao lado e logo entraremos em contato!
Idiomas que ensina:
Anexe seu CV (your CV):
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
See you soon!
CV Enviado!

Obrigado pelo seu interesse em fazer parte de nossa equipe, em breve estaremos em contato com mais detalhes sobre sua candidatura. ;)

Nossos Professores
Confira todas nossas vagas
Oops! Something went wrong while submitting the form.

Let's do this! Be part of the Fluency Team:

Envie agora seu CV
Apply Now
Apply Now
Apply Now
Apply Now
Ale-
mão
Demnächst!

Hallo!

Este idioma ainda não está disponível, porém já está quase chegando!

Deixe seu e-mail abaixo para ser notificado em primeira mão quando for lançado:

Este idioma ainda não está disponível, porém já está quase chegando!
Deixe seu e-mail abaixo para ser notificado em primeira mão quando for lançado:

*Campos obrigatórios
Valeu! Te avisaremos quando tivermos novos conteúdos em alemão :)
Oops! Something went wrong while submitting the form.
Voltar
Alemão
Itali-
ano
In Arrivo!

Ciao!

Este idioma ainda não está disponível, porém já está quase chegando!

Deixe seu e-mail abaixo para ser notificado em primeira mão quando for lançado:

Este idioma ainda não está disponível, porém já está quase chegando!
Deixe seu e-mail abaixo para ser notificado em primeira mão quando for lançado:

*Campos obrigatórios
Valeu! Te avisaremos quando tivermos novos conteúdos em italiano :)
Oops! Something went wrong while submitting the form.
Voltar
Italiano
This is some text inside of a div block.
This is some text inside of a div block.
This is some text inside of a div block.
This is some text inside of a div block.
Cookie Talk

Nós utilizamos cookies para aprimorar sua navegação e personalizar sua experiência dentro do FluencyTV!